![]() ![]() For more information, please see How we make money. All information is presented without any warranty or guarantee to you. And the advertised offers may be subject to additional terms and conditions of the advertiser. So, your actual offer terms from an advertiser may be different than the offer terms on this site. We strive to keep our information accurate and up-to-date, but some information may not be current. While we strive to provide a wide range of offers, our site does not include information about every product or service that may be available to you. The compensation we receive and other factors, such as your location, may impact what ads and links appear on our site, and how, where, and in what order ads and links appear. Many, but not all, of the offers and clickable hyperlinks (such as a “Next” button) that appear on this site are from companies that compensate us. To support our work, we are paid for providing advertising services. Our reporters create honest, accurate, and objective content to help you make decisions. If you need to cancel an order, please contact a Stylist as soon as possible.We are an independent publisher. After this, we begin crafting your pieces, so any cancellations beyond this period may not be possible. Please review our COM terms & conditions.Ĭustom orders may be canceled for a full refund within 24 hours of submitting the order. In specific cases where product has been reviewed and it is deemed that there has been a workroom error an exception may be made. Returns of COM product will NOT be accepted. Unless we find the error is our mistake, clients will be responsible for the cost of return shipping and is responsible for any loss or damage to the returned item. To request an order be corrected, please contact us. We can help you with that! Order free swatches to make sure you love your fabric, and contact a Stylist to find a measuring pro in your area, get guidance for measuring yourself, or for any other questions during the order process. Help us maintain our liberal return policy by ensuring your product is exactly as you’d like it before ordering. (Offer valid for 14 days after delivery date and must be replacing the originally purchased piece.) We want you to love loom and not only share your satisfaction with our quality crafted products but also share your positive experience with our friendly Stylist Satisfaction Team! If there is no easy solution and we agree the piece needs to be remade then we will discount the on-site retail remake by 50%. We usually can be creative in finding a solution. Where we can find a solution which involves us elongating a length, widening a panel or altering the piece at our factory we will do so at no added charge to you (but for shipping). If we make the piece to your specification but you measured incorrectly let us know and we will work with you to try and change the piece so it can work for you in your space. Whatever it is, we will get it right just as you ordered it (as specified on your sales order receipt). In some instances we may opt to completely remake the piece and re-ship it. That may involve us taking the piece back to our factory and reworking it until it is corrected. If we make your order to the incorrect size, use the wrong fabric or simply make a mistake based upon your specified order instructions then we will fix it at our expense. Just how seriously do we take your satisfaction. We believe you should love your home and every Loom piece in it which is why we will make every reasonable effort to ensure your satisfaction. Gift cards: Delivered to your email upon purchase.Window hardware: Ships from our partner within 10 business days.Special order fabrics usually ship within 7 business days. Fabric by the yard: In-stock fabrics ship 1-2 days after you order.Window treatments: Custom made to order and ship from Loom roman shades within 14 days, natural woven shades within 14 days and drapery within 21 days.Throw pillows, bed skirts, duvet covers, and napkins: Custom made to order and ship from Loom in about 5 business days.Below is a general breakdown of expected ship dates (not including the shipping time itself). Still, we strive to get your custom pieces to you as soon as possible. They say great things take time, and when it comes to handcrafting your custom decor, we have to agree. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |